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Frequently Asked Questions
handful that have arrived to their destination obviously damaged in the shipping process. If this happens to you, take good photos of the package BEFORE YOU OPEN IT, including shots of the label and any exterior damage. Then take photos of the damaged product. Send all photos to Gigi so that a claim can be submitted with the USPS. In the meantime, you will either be refunded for the shipping and/or wig, a replacement will be sent or another arrangement will be worked out according to the client’s desires.